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Answers to Workers’ Compensation Questions at Your Fingertips

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Answers to Workers’ Compensation Questions at Your Fingertips

September 21, 2016

WCIRB Customer Service provides assistance to agents and brokers, insurers and policyholders on a wide variety of workers' compensation topics and WCIRB-related questions. Did you know that answers to many of these questions can be easily found on, WCIRB Connect® and other workers’ compensation resources on the internet? Save time on the phone and take advantage of these online services:

WCIRB Website

WCIRB Connect®


If you have questions when using WCIRB Connect:

  • Read our Tips and Tricks article on logging in and managing your WCIRB Connect user account.
  • Once you log into WCIRB Connect, take advantage of the Knowledge Center in the lower righthand column of the homepage, and view how-to videos, info sheets and other training materials to help you navigate the system.
  • Go to the WCIRB Connect page on to learn more about the latest WCIRB Connect enhancements and features specific to insurers, agents and brokers and insurer claims adjusters.

Other Helpful Workers’ Comp Online Resources

The WCIRB also receives workers' compensation questions that are beyond its jurisdiction. Below is a table that may help answer some of these questions.   

Question or Issue Resource Link/Contact Info

Insurer rate filings
Questions about insurers’ rate filings and their approved premium rates by classification code.

California Department of Insurance - Rate Filing Division

Premium audit disputes
Questions about premium audit disputes regarding your insurance policy should be directed to your insurance carrier.

Each insurer is required to have a dispute process outlined in the Notice to Policyholder  within the insured's policy

Claims Handling Issues

Division of Workers' Compensation, Department of Industrial Relations

USL&H coverage
Questions regarding USL&H coverage.

US Department of Labor

Obtaining a workers’ compensation insurance policy
Questions about which workers’ compensation insurance carriers provide insurance in California.

CDI - Licensed California insurers and rate comparison

Insurer contact information

CDI - Insurance Company Profiles

Employment status
Questions about rules and regulations regarding employee status.

California Department of Industrial Relations

Location exclusions on a policy

California Labor Code §3352

Insurance fraud
Questions about insurance fraud and how to report insurance fraud.

CDI - Fraud Division

Future Editions

Have a suggestion for a future topic? Email [email protected].