The WCIRB is pleased to announce the rollout of the first of several planned enhancements to its online services. To kick this off, on February 28th STAR Online will become WCIRB Connect® – a new name that reflects our commitment to connecting our customers to the data and information they need.
With the transition to WCIRB Connect comes many user requested changes that will make the system simpler and easier to navigate. Most significantly, the Policyholder Search page (shown below) has been streamlined to make the search process easier and more intuitive.
Revised Policyholder Search Page
In addition, throughout the application we have added hover-over help messages, revised column headers and improved on-screen instructions – all with the goal of enhancing the customer experience. If you need help navigating the system, log in to WCIRB Connect and view the series of WCIRB Connect Shortcut help guides located in the Knowledge Center.
As part of the name change to WCIRB Connect, the website’s URL will change to connect.wcirb.com on February 28th. Please update your bookmarks. You can also access WCIRB Connect from the Login page of www.wcirb.com.
While the interface and the name are changing, your user id and password are not. You will continue to use the same login credentials after this release.
The WCIRB’s corporate office is moving from San Francisco to Oakland.
Effective March 23, 2015, the WCIRB’s new office address will be:
1221 Broadway, Suite 900
Oakland, CA 94612
The WCIRB’s telephone numbers will remain unchanged. Mail received at the new Oakland address prior to March 23 will be delivered to the San Francisco office. After March 23, mail addressed to the San Francisco office will be forwarded to Oakland.