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Policyholder Ombudsman

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Workers' compensation insurance is complex. The rules and the processes involved are prescribed by law and often contain language that is difficult to understand. The Ombudsman is familiar with and can clearly describe the relevant rules and procedures to you.

The Ombudsman can help you obtain, evaluate, and understand workers' compensation insurance information pertaining to loss experience, claims, classification assignments, experience modifications, and other factors that impact your policy premium. The Ombudsman will also work with you to explain rules and decisions as well as the rights and options of all parties.

Ombudsman as Intermediary

If you have a dispute, the Ombudsman can act as an intermediary between you and your insurance company and/or the WCIRB by clarifying the issues and putting you in contact with the appropriate individuals to resolve your dispute.

The objective is to try to resolve issues by helping to make sure that all parties are fully informed and understand each others' positions. The Ombudsman is not permitted to be an advocate for any of the parties involved nor does the Ombudsman have direct authority to implement changes.

Presentations

The Policyholder Ombudsman is available to speak to employers and employer associations to help them better understand the workers’ compensation insurance system and to help avoid or resolve disputes before they occur.

Policyholder Ombudsman Position

California state law defines the Policyholder Ombudsman's position as an employee of the WCIRB working in an independent associate capacity. The position receives guidance from an oversight committee comprised of an insurer, an employer representative and a representative of the California Department of Insurance, who chairs the committee.

California law established the Office of the Policyholder Ombudsman in Section 11752.6(g) of the Insurance Code.

The Policyholder Ombudsman may facilitate matters for you with the WCIRB or your insurer, but cannot make decisions on behalf of the WCIRB or your insurer. Your contact with the Policyholder Ombudsman does not constitute initiation of any dispute resolution process with the WCIRB or with your insurer. The procedures for resolving disputes with the WCIRB may be found in the California Workers' Compensation Experience Rating Plan - 1995California Workers' Compensation Uniform Statistical Reporting Plan - 1995Miscellaneous Regulations for the Recording and Reporting of Data—1995, and in Title 10 of the California Code of Regulations at Sections 2509.40 et seq.

Contact Information

Workers Compensation Insurance Rating Bureau 
1221 Broadway, Suite 900
Oakland CA 94612
Attn: Policyholder Ombudsman

Phone: 415.778.7159
Fax: 415.371.5288
Email: ombudsman@wcirb.com
Twitter: @wcirbombud

 

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