Where to turn if you have a problem or questions
The first place to turn for information concerning workers’ compensation is your insurance representative, either your agent or broker, or your insurance company. Other sources include the following.
- The WCIRB website contains information concerning workers’ compensation regulations.
- The WCIRB’s Online Guide to Workers' Compensation under Research and Education contains classification, experience rating and ownership information.
- If you are a policyholder and need copies of information held by the WCIRB pertaining to your business, see the Policyholder Data Products section to learn how to order copies of our records.
- Visit the California Department of Insurance website or the website for the Division of Workers’ Compensation.
- For general inquiries, contact the WCIRB Contact Center.
- For policyholders only, the Policyholder Ombudsman is available to help you understand the applicable insurance regulations and help you understand your rights. See the Employer Resources section of the website.
Issues Outside the WCIRB’s Purview
Claims Handling
Matters pertaining to a claim or how a claim is being administered are outside the purview of the WCIRB. The WCIRB has no authority over claims handling issues. If you have claims handling questions, please contact your insurer or insurance professional.
Employment Status
The WCIRB does not have the authority to determine whether or not workers’ compensation insurance is required (employment status issues). If you have questions concerning employment status, you should contact your insurer or insurance professional. You may find additional information at the Division of Workers’ Compensation website.
Fraud
The WCIRB is not a law enforcement agency and does not investigate instances of fraud. For information concerning insurance fraud, see the California Department of Insurance website website.
Additional Resources
California Department of Insurance
- General and Consumer Information and Assistance
(800) 927-4357
- CDI Fraud Division
See the CDI Fraud Division Overview page or call (916) 854-5760.
Department of Industrial Relations
- Division of Labor Standards Enforcement
See http://www.dir.ca.gov/dlse for a list of regional offices.