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WCIRB CompEssentials FAQs and Help

When I click Launch to view a course, nothing happens – what do I do?
Check your internet browser settings to ensure that all pop-up blockers have been disabled.

How do I register and log in?
Register for a WCIRB CompEssentials account here. Once you have created an account, you can browse the course catalog and purchase or enroll in courses.

If you have already created an account, log in at  Read more information on the How to Create a WCIRB CompEssentials Account page.

Several people at my company want to take the course. Can I register multiple people?
Yes. In the checkout, you can change the number of enrollments you wish to purchase. This allows you to pre-pay for several people to enroll in a course. Note that there is discounted pricing for purchasing 30 or more enrollments at once, however you must contact [email protected] to receive the discount.

When you purchase multiple seats, a unique link will be generated that you can share with others to access the course as part of the pre-paid enrollment. Note that each student must log in via this dedicated link using their own credentials to receive credit and retain their progress in a course. Learn more on the How to Purchase a WCIRB CompEssentials Course page.

How long do I have to complete the course?
You have 180 days from the date you begin the course to complete it. CompEssentials courses are self-paced, meaning you do not have to complete the course in one session, and may log out at any time. When you log back in, click "Resume" and the course will continue where you left off.

Will I get credit for passing the course?
A certificate of completion is provided electronically upon successful completion of the course.

Can I get Continuing Education (CE) credits for passing the course?
CompEssentials courses are submitted for approval with the California Department of Insurance for approval of 5 CE credits per passed course. You are responsible for ensuring that your user profile has been updated to include your individual California insurance license number to receive credit. Failure to provide this information may prevent you from receiving credit. Please allow up to 30 days from the date of course completion for credits to be applied.

I registered for a course but can no longer take it. Can I get a refund or transfer?
All sales are final, and no refunds are granted. Courses are non-transferable.

When can I take the Final Exam?
The Final Examination will be available once you have completed all modules. You cannot “test-out” or take the Final Exam before completing the course in its entirety.

How long do I have to complete the Final Exam?
The Final Exam is not timed. However, you have a total of 180 days from the date that you begin the course to complete it, including the Final Exam.

Can I retake the Final Exam if I don’t pass?
You may take the Final Exam up to two additional times if you do not pass on your first attempt. If you fail to pass the Final Exam after the third attempt, you will be required to re-enroll and re-take the course before you can attempt the Final Exam again. You will be automatically notified of your score once you complete the Final Exam.

Help and Support

WCIRB CompEssentials is available online with a desktop or mobile device using Internet Explorer 10 and 11, Chrome, Safari or Firefox. For compatibility, turn off any internet pop-up blockers when accessing the course.


Contact [email protected] for technical support. Please allow at least one business day for a response.